2. ABOUT INARA SKIN
Introducing Inara Skin, where nature meets science to bring you the best in skincare. At Inara Skin, we believe that true beauty starts with healthy skin. Our mission is to provide high-quality, effective skincare products that harness the power of natural ingredients to nourish, rejuvenate, and protect your skin.At Inara Skin, we are committed to:● Quality: We use only the finest natural ingredients, carefully selected for their proven benefits. Our formulations are designed to be gentle yet effective, ensuring that your skin receives the care it deserves.● Innovation: Combining the best of nature and science, our products are developed using advanced skincare technology to maximize their effectiveness. We continuously strive to improve our formulations and stay at the forefront of skincare innovation.● Transparency: We believe in being honest and transparent with our customers. From our ingredient lists to our manufacturing processes, we provide complete transparency so you can make informed choices about your skincare routine.● Sustainability: We are dedicated to protecting our planet. Our products are cruelty-free, and we use eco-friendly packaging whenever possible. We are committed to reducing our environmental footprint and promoting sustainability in all aspects of our business.3. OUR SERVICES
At Inara Skin, we are dedicated to providing exceptional skincare solutions and personalized experiences to help you achieve your best skin ever.a) Personalized Skincare Consultations: We believe that every skin type is unique, and so are its needs. Our personalized skincare consultations are designed to help you understand your skin better and find the perfect products for your skincare routine. Our expert skincare consultants will assess your skin type, concerns, and goals to recommend a customized regimen that delivers optimal results.b) Customized Skincare Regimens: Navigating the world of skincare can be overwhelming, but we’re here to make it easy for you. Based on your consultation, we will create a tailored skincare regimen that addresses your specific concerns, whether it’s hydration, anti-aging, brightening, or acne control. Our goal is to provide you with a simple yet effective routine that fits seamlessly into your lifestyle.c) Exclusive Product Recommendations: With so many products available, finding the right one can be a challenge. Our experts will guide you through our extensive product range and recommend the best options suited to your skin type and concerns. We take pride in offering high-quality, natural, and scientifically-backed skincare products that deliver visible results.d) Skin Analysis and Treatment Plans: Understanding your skin’s current condition is key to improving its health and appearance. Our advanced skin analysis services use state-of-the-art technology to evaluate your skin’s texture, tone, hydration levels, and more. Based on this analysis, we develop targeted treatment plans that address underlying issues and enhance your skin’s natural beauty.e) Educational Resources and Workshops: At Inara Skin, we believe in empowering our customers with knowledge. Our educational resources, including articles, videos, and workshops, are designed to help you make informed decisions about your skincare routine. Learn about the benefits of natural ingredients, skincare best practices, and the latest trends in the industry from our team of experts.f) Exclusive Membership Programs: Join our Inara Skin family by becoming a member of our exclusive membership programs. Enjoy benefits such as early access to new products, special discounts, personalized skincare advice, and invitations to members-only events. Our membership programs are designed to provide you with continuous support and rewards as you journey towards healthier skin.g) Customer Support and Care: Your satisfaction is our top priority. Our dedicated customer support team is always here to assist you with any questions, concerns, or feedback you may have. Whether you need help with product selection, order inquiries, or skincare advice, we are committed to providing you with exceptional service every step of the way.h) Experience the Inara Skin Difference: At Inara Skin, we are passionate about helping you achieve beautiful, healthy skin. Our services are designed to offer you personalized care, expert advice, and high-quality products that make a real difference. Discover the transformative power of our skincare solutions and experience the Inara Skin difference today.4. ELIGIBILITY
The User represents and warrants that he/she is competent and eligible to enter into legally binding agreements and that he/she has the requisite authority to bind himself/herself to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use this Website if he/she is not competent to contract under the Indian Contract Act, 1872, or is disqualified from doing so by any other applicable law, rule, or regulation currently in force.5. USER ACCOUNT, PASSWORD, AND SECURITY
Upon completing the Mobile Application's registration process, you will receive a password and account designation. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under them. You agree to:a) Immediately notify Inara Derma Solutions Private Limited of any unauthorized use of your password or account or any other breach of security andb) Ensure that you exit from your account at the end of each session. Inara Derma Solutions Private Limited cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.6. PRODUCT DESCRIPTIONS
In describing our business and products on this website, we attempt to be as accurate as possible. However, we do not warrant that the content of this site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any typographical errors, inaccuracies, or omissions from time to time without prior notice.7. TERMINATION
The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the services offered on the app, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of usage of the app.8. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.9. MODIFICATIONS TO THE SERVICE AND PRICES
● Prices for our products are subject to change without notice.● We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.● We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.10. PRODUCTS OR SERVICES (if applicable)
● Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.● We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.● We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.● We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.11. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.12. PAYMENT AND CANCELLATION POLICY
a) Payment Policy⮚ We accept online orders through COD or Prepaid. For Prepaid orders, we accept Visa, Master Card & American Express Debit and Credit Cards or through RazorPay. We also have payment wallets integrated.⮚ Please note for Visa and Master Card, you will be required to submit your 16 digit card number, card expiry date, and a 3 digit CVV Number (on the back of your card) when you make an online transaction using your Credit or Debit Card. For American Express cards, you will be required to submit your 15-digit card number and 4 digit code.⮚ If the amount has been deducted from your account, but you haven’t received a confirmation from us, you can reach out to our customer care team at mail id or on contact no and provide the following information:● Transaction Ref Number● Registered Email ID and Phone Number from which order was placed● Date & Time of Transactionb) Shipping Policy⮚ The shipping charges are mentioned at the time of checkout.⮚ Once your order has been confirmed, you will receive an email and SMS regarding order confirmation.⮚ Once your order is dispatched, you will receive the tracking number and tracking link.⮚ The estimated time of delivery may vary from state to state. Working days are Monday – Friday and we will try our best to furnish all orders within 4-7 working days.⮚ If you are ordering products during a sale event, delivery may be delayed.⮚ Partially Shipped orders are completely normal. Rest assured you will have to pay for the order in parts your received if opted for COD.
c) Delivery Policy⮚ To ensure safety and hygiene of all our customers and our staff, there may be delays in delivery. We take extreme precaution on the safety of the products, while manufacturing, packing, and dispatching them.⮚ COD option is available for all orders subject to promotions and offers.⮚ If the shipments are damaged or tampered with, please do not accept it. inform our customer care immediately.
⮚ If the order is marked as delivered and you haven’t received the order, please inform our customer care team within 24hrs. We request you to give us 3 working days to investigate and resolve your query.⮚ For all claims regarding shortage, damage, wrong product received, please inform our customer care team within 24hrs of receiving the order and we will resolve your query in 2-3 working days.⮚ We are not responsible for damages and misplacement post-delivery.⮚ We reserve the right to pause deliveries to any part of the country at any time and will inform you of the same. We advise you to enter your Pin Code correctly at the time of placing the order.d) Cancellation Policy⮚ Orders once ‘fulfilled’ or dispatched are not eligible for cancellation.⮚ If you wish to cancel your order before it is ‘fulfilled’, please log in to your account to check the status of the same and action cancellation if available. You can also contact our customer care if you have difficulty with the same.e) Return and Exchange Policy⮚ Our Products are non-returnable and non-exchangeable due to hygiene reasons.⮚ In case you would want a refund / replacement of your product, please contact our customer care within 24hrs of receiving the order. The agent may ask for subsequent proof such as images of the product, packaging, and invoice. We request you to provide us 3 working days to investigate the matter.⮚ In case you have placed a request for exchange/return of undamaged product(s) and we accept your request, the delivery charges have to be borne by you.⮚ You will be eligible for a full refund or replacement without incurring any charges if:● Products are missing from your order● Products are Damaged / Leaking● Wrong Product Received● Expired Product Received⮚ Replacement / Refund will not be processed if:● The product is tampered with.● Invoice copy is missing.● Batch Number, Manufacturing Date, MRP is tampered with.● If it’s without original packaging.● If the query is not raised within 24hrs of receiving the product.● Allergic reactions due to product usage – we recommend you do a small patch test before usage and go through the ingredient list on the product page in detail before placing an order.f) Refund Policy⮚ We may ask for some proof before initiating a refund.⮚ Prepaid orders will take 5-7 business days for the refund to reflect in your account. You will receive a SMS and Email when the refund has been initiated and you may follow the link on the email to track your refund status.⮚ COD orders will be refunded via bank transfers and may take 15 business days to reflect in your account.13. TERMS, CONDITIONS, AND DUTIES OF THE USER
a. It is the duty of User to provide one’s true/accurate/complete information, and all the details relating thereof. If any User detail is found to be false, then the Company shall reserve the right on its sole discretion to reject the registration and debar the User from using the Services available, without prior intimation whatsoever.b. The User agrees to comply with all notices or instructions given by the Company from time to time to enable the use of the Services.c. User shall indemnify and hold the Company, harmless for any loss or damage arising out of User’s failure to comply with any applicable laws or regulations and for breach of the following warranties and representations.d. The User shall at all times during the pendency of this agreement endeavor to protect and promote the interest of the Company and ensure that there will be no damage to third party due to act/omission on the part of the User.e. User is bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the app. Any such use/limited use of the app will only be allowed with the prior express written permission of the Company.f. The user will be responsible for maintaining the confidentiality of the account and password and for restricting access to your computer to prevent unauthorized access to the account.g. The User further undertakes not to:i. Engage in any activity that interferes with or disrupts access to the mobile app/or the services provided therein (or the servers and networks which are connected to the app).ii. Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable.iii. Post any image/file/data that infringes the copyright, patent or trademark of another person or legal entity.iv. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the mobile application.v. Download any file posted/uploaded by another User of the app that the User is aware, or should reasonably be aware, cannot be legally distributed in such a manner.vi. Probe, scan or test the vulnerability of the app or any network connected to the mobile application, nor breach the security or authentication measures on the app or any network connected to it.vii. Disrupt or interfere with the security of, or otherwise cause harm to, the mobile app, systems resources, accounts, passwords, servers or networks connected to or accessible through the mobile app or any affiliated or linked Mobiles.