Cancellation And Refund Policy
CANCELLATION AND REFUND POLICY
a) Payment Policy
⮚ We accept online orders through COD or Prepaid. For Prepaid orders, we accept Visa, Master Card & American Express Debit and Credit Cards or through RazorPay. We also have payment wallets integrated.
⮚ Please note for Visa and Master Card, you will be required to submit your 16 digit card number, card expiry date, and a 3 digit CVV Number (on the back of your card) when you make an online transaction using your Credit or Debit Card. For American Express cards, you will be required to submit your 15-digit card number and 4 digit code.
⮚ If the amount has been deducted from your account, but you haven’t received a confirmation from us, you can reach out to our customer care team at mail id or on contact no and provide the following information:
● Transaction Ref Number
● Registered Email ID and Phone Number from which order was placed
● Date & Time of Transaction
⮚ If the order is marked as delivered and you haven’t received the order, please inform our customer care team within 24hrs. We request you to give us 3 working days to investigate and resolve your query.
⮚ For all claims regarding shortage, damage, wrong product received, please inform our customer care team within 24hrs of receiving the order and we will resolve your query in 2-3 working days.
⮚ We are not responsible for damages and misplacement post-delivery.
⮚ We reserve the right to pause deliveries to any part of the country at any time and will inform you of the same. We advise you to enter your Pin Code correctly at the time of placing the order.
d) Cancellation Policy
⮚ Orders once ‘fulfilled’ or dispatched are not eligible for cancellation.
⮚ If you wish to cancel your order before it is ‘fulfilled’, please log in to your account to check the status of the same and action cancellation if available. You can also contact our customer care if you have difficulty with the same.e) Return and Exchange Policy
⮚ Our Products are non-returnable and non-exchangeable due to hygiene reasons.
⮚ In case you would want a refund / replacement of your product, please contact our customer care within 24hrs of receiving the order. The agent may ask for subsequent proof such as images of the product, packaging, and invoice. We request you to provide us 3 working days to investigate the matter.
⮚ In case you have placed a request for exchange/return of undamaged product(s) and we accept your request, the delivery charges have to be borne by you.
⮚ You will be eligible for a full refund or replacement without incurring any charges if:
● Products are missing from your order
● Products are Damaged / Leaking
● Wrong Product Received
● Expired Product Received
⮚ Replacement / Refund will not be processed if:
● The product is tampered with.
● Invoice copy is missing.
● Batch Number, Manufacturing Date, MRP is tampered with.
● If it’s without original packaging.
● If the query is not raised within 24hrs of receiving the product.
● Allergic reactions due to product usage – we recommend you do a small patch test before usage and go through the ingredient list on the product page in detail before placing an order.
f) Refund Policy
⮚ We may ask for some proof before initiating a refund.
⮚ Prepaid orders will take 5-7 business days for the refund to reflect in your account. You will receive a SMS and Email when the refund has been initiated and you may follow the link on the email to track your refund status.
⮚ COD orders will be refunded via bank transfers and may take 15 business days to reflect in your account.